Front Office Manager

The role: Front Office Manager

As our Front Office Manager, you’ll be the face (and heart) of Via Antwerp — a vibrant new lifestyle hotel in the heart of the city. You’ll lead and inspire our front office team with passion, professionalism, and a big smile, making sure every guest experience begins and ends on a high note.

From the very first “hello” to the final “see you next time,” you’ll set the tone for the entire guest journey. Your leadership will be key in creating a warm, welcoming atmosphere that reflects our unique personality and values. You’ll be hands-on in the day-to-day operations, but also forward-thinking — always looking for ways to improve the guest experience, streamline processes, and support your team in delivering next-level hospitality.

As we prepare to open our doors, you’ll also play a vital role in shaping the front office operations from the ground up. From recruiting and training your team to setting service standards and building a strong guest culture, you’ll help us bring our vision to life — and make Via Antwerp a place people love to stay (and work).

What you’ll do

• Lead the Front Office team: Hire, train, and inspire our front desk staff to deliver exceptional service.

• Create memorable guest experiences: Ensure every interaction is warm, friendly, and aligned with the Via Antwerp vibe.

• Oversee daily operations: Manage check-ins, check-outs, reservations, and guest requests with precision and a personal touch.

• Support hotel opening: Help set up systems, procedures, and team training ahead of our June 2025 launch.

• Collaborate across departments: Work closely with housekeeping, F&B, and maintenance to ensure a smooth operation.

• Handle guest feedback: Proactively resolve issues and turn challenges into opportunities for delight.

• Ensure compliance and security: Keep the front office running safely and smoothly, according to brand standards and local regulations.

• Use technology smartly: Optimize the use of PMS and communication tools to keep everything running seamlessly.

You’ll be a great fit if you bring the below with you

• A hospitality pro with 3+ years of experience in front office or guest services, ideally in a lifestyle hotel.

• A confident leader who leads by example and knows how to motivate and manage a team.

• Calm under pressure, with a natural problem-solving mindset.

• Passionate about guest experience and hospitality trends.

• Fluent in English and Dutch; other languages are a plus.

• Tech-savvy and comfortable with hotel systems (experience with PMS like Mews or Opera is a bonus).

• Excited to be part of an opening team and shape the culture of a new hotel.

What we offer

• A key leadership role in one of Antwerp’s most exciting new hotel openings.

• The chance to be part of a bold, growing brand with an international outlook.

• A supportive and energetic team culture where your voice matters.

• Competitive salary and benefits package.

• Opportunities for growth and development as we expand.

Working at Via Antwerp

At Via Antwerp, we’re redefining the hospitality experience — blending contemporary design, a social spirit, and warm, intuitive service in one of Europe’s most vibrant cities. Opening in mid-June 2025, our hotel is designed to bring people together: travellers, creatives, professionals, and locals alike.

We believe exceptional hospitality starts with an exceptional team. That’s why we’re building a work environment that’s inspiring, supportive, and filled with opportunity. At Via Antwerp, you’ll find a culture that values authenticity, collaboration, and personal growth. We encourage new ideas, reward initiative, and create space for every team member to make a real impact.

Ready to join?

Whether you're just starting out or bringing years of experience, you'll be part of an opening team shaping something new — with room to grow, learn, and evolve alongside us. If you're passionate about people, energized by fresh challenges, and excited to help write the story of Via Antwerp from day one, we’d love to hear from you.